At Humma Silk Center, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, wwRefund and Return Policy for Humma Silk Center
At Humma Silk Center, we strive to provide the best quality bridal dresses and a satisfactory shopping experience. If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below to understand how we handle returns and exchanges.
1. Eligibility for Returns
To be eligible for a return or exchange, the following conditions must be met:
- Timeframe: Returns must be requested within 7 days from the date of delivery.
- Condition: The item must be unused, unworn, and in its original condition with all tags, labels, and packaging intact.
- Receipt: You must have the original receipt or proof of purchase.
Unfortunately, we are unable to accept returns or exchanges for the following items:
- Customized or made-to-order bridal dresses.
- Items that have been worn, altered, or damaged by the customer.
- Items that are not in their original packaging.
2. How to Return an Item
If you are eligible for a return, please follow these steps:
- Step 1: Contact our customer service team at support@hummasilkcenter.com within 7 days of receiving your order. Provide your order number and the reason for the return.
- Step 2: Our customer service team will provide you with return instructions and a return authorization.
- Step 3: Package the item securely, including the original receipt and packaging, and send it back to us using the return shipping label provided.
3. Return Shipping Costs
- The customer is responsible for the cost of return shipping, unless the return is due to a defect or an error on our part (e.g., wrong item received, damaged product).
- We recommend using a tracked shipping service or purchasing shipping insurance for returns. Humma Silk Center cannot guarantee that we will receive your returned item.
4. Refund Process
Once your returned item is received and inspected, we will notify you via email of the status of your refund. If the return is approved, your refund will be processed in the following way:
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase (e.g., credit card, PayPal).
- Refund Timing: It may take up to 7-10 business days for the refund to appear on your account, depending on your payment provider.
Please note, shipping charges are non-refundable, and you will not be reimbursed for the original shipping costs unless the return was due to our error.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product in a different size or color, please contact our customer service team at support@hummasilkcenter.com. We will guide you through the process of returning the original item and placing a new order.
6. Damaged or Defective Items
If your product is defective or damaged upon receipt, please contact us immediately at support@hummasilkcenter.com. We will arrange for a return and offer a full refund or exchange, including shipping costs, as applicable.
7. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Customized or made-to-order bridal dresses.
- Items that have been altered, washed, or worn.
- Sale or clearance items.
8. Order Cancellations
If you wish to cancel an order, please contact us immediately at support@hummasilkcenter.com. Cancellations can only be processed before the order has been shipped. Once the order is dispatched, we are unable to process cancellations.
9. Contact Us
If you have any questions or need further assistance with returns or refunds, please feel free to contact us:
Humma Silk Center
Email: support@hummasilkcenter.com
Phone: +92 322 8680088
Address: Maryam Market Bahawalpur,Punjab,Pakistan
